Return and Refund Policy
Effective Date: July 23, 2026
At Thrivora Publishing LLC, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the policy below.
Return Window
Physical books may be returned within 30 days of delivery.
Eligible Returns
A return may be approved if the item is:
- Damaged during shipping
- Defective or misprinted
- Incorrectly shipped
- Unused and in resalable condition
Non-Returnable Items
We cannot accept returns for:
- Books showing significant wear, damage, or alteration after delivery
- Items returned after the 30-day return period
- Digital products or downloadable content, if offered in the future, once accessed or downloaded
How to Request a Return
Email support@thrivorapublishing.com with:
- Your order number
- Full name
- Reason for the return
- Photos of the item if damaged or defective
Our support team will provide return instructions.
Return Shipping
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
- If the return is for another reason, the customer may be responsible for return shipping charges.
Refund Processing
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Refund timeline: 5–10 business days after approval, depending on your bank or payment provider.
Exchanges
We may offer a replacement copy instead of a refund for damaged or defective books, subject to availability.
Contact Information
Thrivora Publishing LLC
Email: support@thrivorapublishing.com
Phone: +1 (424) 441-6180